Frequently Asked Questions

Do I need to pay to create an account?

Nope. Creating an account is completely free. You'll have FREE access to the whole first chapter of each subject , as well as receive 3 unlocks to unlock more videos once you verify your account.

But what are unlocks?

Unlocks allow you to access our example videos and practice problems. Each unlock gives you access to one video.

How can I get more unlocks?

Once you run out of unlocks, you can invite your classmates with a unique link found on the bonus page that will reward you more unlocks once they sign up. You can also subscribe to get unlimited access to all of our content.

Wait, but why isn't Clutch free?

We put tons of work into providing students with the most helpful and relevant content available anywhere. While there are plenty of free resources available online or on campus, they aren't always catered toward your specific needs. We aim to break every concept down to its simplest form to help you grasp and actually understand them easier and learn with the pace of your class. Plus, we're running out of ramen noodles to feed our tutors.

If I subscribe, how does billing work?

You will be charged the first payment as soon as you subscribe. Depending on the plan you selected, the initial amount will vary. For the monthly plan, you will be charged once a month. For the quarterly plan, you will be charged once every 3 months. For the annual plan, you will be charged once every 12 months. Please keep in mind that for the quarterly and annual plan, you will be charged for the entire period upfront.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. If you cancel, you'll still have access to our videos for the remainder of the plan's length. For example, if you selected the annual plan (12 months of access) and cancel a month after, you will still have access for 11 months.

What if I don't want to subscribe?

You can invite your friends to receive more unlocks to access the example videos or practice problems.


What do I do if my textbook is not listed?

That's okay! We have a "Clutch Textbook" that has all of our videos. It's organized by chapters that our tutors created. You can also search for a topic using the search bar.

What if some chapters are missing from the textbook I use?

We're doing our best to release all of the chapters in every textbook. We'll be letting all our students know as we release new videos.

Can I watch videos from more than one subject?

Yep! Just click on "Add Subjects" on your dashboard and you'll be able to access videos from other subjects.

Why do you ask for my school?

We love to make the sign up process as easy as possible. If we know what textbooks your school uses, we'll offer them as an option. Also, as we launch more social features, we can connect you to other students in your school.

Why do you ask for my phone number?

Because we aim to give you the most personal experience out there, we want to make sure we verify who you are and send you personalized updates throughout the semester so you can stay up to date on everything you need to know for your classes!.

What if my school isn't there?

That's okay! You can submit your school when you're signing up and our team will add it.

Can I download the chapter print-outs?

Yes! Once you create an account, you can download all of our chapter print-outs.

How should I use the chapter print-outs?

All of our chapter print-outs follow what the tutors do in the videos. Our students usually download, print and then annotate them as they watch videos. They're awesome to review later before your exam!

Can I ask my tutor questions?

Yes! We love helping students. There are many ways to get your question(s) answered: You can post it below the specific video you’re struggling with, you can post it on Clutch Answers*, or you can simply send it to us in the subject channel of your chat! We’ll try our best to get back to you as soon as we can.

*Currently only supports Chemistry, Organic Chemistry and Physics questions.

Will Clutch work for me if I am in high school?

A lot of high school AP teachers are recommending Clutch to their students. From what we've heard so far, it works well for AP classes too!

Can I pause my subscription?

At the moment, we don't have a feature allows you to pause your subscription.

What do I do over the breaks when I'm not using my subscription?

If you're subscribed to a monthly or quarterly plan, you can always suspend your subscription to restart on a later date. Suspending allows you to cancel and get automatically billed on a later date. Annual subscribers have unlimited access for 365 days!

Do you offer MCAT content?

We sure do - 97 hours of it! You can read more info at www.clutchprep.com/mcat.

Why do I keep getting logged out and shown a message that someone else is on my account?

It's likely that your account may be logged into through another device. You can try resetting your password to avoid being logged out again.

I have more questions. Who do I ask?

Our team will be happy to answer any questions you may have! Just email help@clutchprep.com or text 786-220-6149 (yes.. we love texting!). We'll get back to you as soon as possible.